About Us
E-commerce fulfilment is our business. We always build trusted relationships and work in close partnership with our customers. And we will always act as custodians of your brand.
We provide local or global shipping services at competitive rates.
You will be assigned a dedicated Account Manager who will oversee your project, whether it be a one-off tactical campaign or ongoing order fulfilment.
Our team is responsive and professional. Whether you prefer to communicate using email, WhatsApp or a phone call, we will be on hand.
Our approach is proactive, so we will contact you to confirm progress before stock runs low and to simply keep you in the loop.
Based in Aylesbury, Buckinghamshire, we have the facilities to receive your stock and store it in a clean, dry and secure warehouse. Whether you require a small space or large areas for multi-pallet deliveries, we can be flexible to your needs.
We have a space with your name on it
Our Warehouse Manager is a great believer in ‘tidy house, tidy mind’ which is why our warehouse layout is organised in such a way that the speed and accuracy of picking is maximised. Come and take a look for yourself.
Faultless Picking
At Fulfilment Matters we work hard to ensure that our warehouse runs as efficiently as possible. To enable us to do this we have implemented a state-of-the-art Warehouse Management System (WMS). This enables us to manage all of our stock efficiently and means that we can integrate with various shopping platforms in order to download customer orders.
The software is constantly being updated and allows our business to develop as required.
Perhaps the most important aspect of our WMS is that it allows us to pick our orders using barcode scanning technology – with a near-perfect picking ‘success rate’ of well over 99%.
We also provide all customers with access to a portal which allows you to view the status of all your orders 24/7. You can also update, amend or cancel orders yourself as well as take a look at your stock levels.
Eco-friendly packaging
We source high-quality eco-packaging in a range of sizes and work very closely with specialist suppliers. By ensuring that your goods are appropriately packed we can be confident that you won’t pay over the odds for the delivery or receive customer complaints about excessive packaging.
Fulfilling Expectations
Trusting your brand to a fulfilment company can feel daunting but rest assured that our reputation depends on every delivery meeting your expectations. We treat your goods with respect and have invested in systems to ensure that accuracy and efficiency are at the heart of our operations; this is backed up by 40+ years of experience. On the rare occasion that an issue arises, we will address it immediately, let you know and take ownership promptly.
At Fulfilment Matters we offer e-commerce logistics solutions to small and medium sized businesses as well as emerging online brands. We also fulfil large scale promotional activity for global brands including Unilever and Birds Eye.
Large or small, our approach is to operate as a collaborative business partner. We listen to your needs, take time to understand your e-commerce logistics requirements and offer a personalised service that will tick all the boxes.
We offer great fulfilment. It’s that simple. That’s why businesses big and small work with us and have done for many, many years.
Whether your requirements are relatively modest, or you have thousands of items per day, rest assured that we can help.
IT support
We offer free IT support to help get your integration and shopping cart up and running. This is greatly appreciated by many of our customers – particularly those who do not have in-house IT support. Some customers set us up with ‘admin access’ to their shopping platforms so that we can troubleshoot for them when and as required.
I guarantee that you will never be charged for any work undertaken by our IT team (as long as it is necessary to resolve any stock/integration issues).
Meet the Team
Our team is responsive and professional. Whether you prefer to communicate using email, WhatsApp or a phone call, we will be on hand.
Barry
Monica
Richard
Sam
Julie
Adam
Whisper
Fulfilling Expectations
Whether your requirements are relatively modest, or you have thousands of items per day, rest assured that we can help.