Reviews

We use Fulfilment Matters regularly to assist us with our low volume logistics needs. Barry and his team are superb! Not only have they helped with all our logistics needs and usually very-short notice, very-tight turnaround times, they have even helped us with our Shopify integration and streamlined the whole process better for us. I am so happy to be using them as our logistics partner and their service is absolutely incredible!

Great team to work with - didn't want to stop using their fulfilment service but unfortunately we encountered a few supplier problems. Very friendly, happy to help and packaged our (glass) products very safely.

Our business Bristol CBD (the UK's most 'Trusted' CBD brand according to Trustpilot) made a decision (on the back of multiple referrals!) to outsource our dispatch / delivery service to Fulfilment Matters earlier this year...I can whole heartedly say that this has been one of the key driving factors that has helped us to continue scaling our services and output 👍 The service that we have received from Barry, Monica (dedicated Account Manager), Adam (Technical Support) & the wider teams on site has been exceptional. The level of care, attention to detail and transparency has been overwhelmingly positive. Our systems are technically complex (numerous digital systems & 50+ SKU's), so when we first proposed outsourcing as an option we made sure that in our screening process of speaking to fulfilment centres / businesses, that we partnered with a business that offered support in managing our technical integrations, and one that could scale as we scaled. Upon a site visit, we were met with positivity and clarity on processes. The staff onsite have great aptitude and diligence, and the overall business attitude towards 'looking after their staff' matched our values harmoniously! The service that Fulfilment Matters offers is not only of the highest standard, but crucially, there has been no negative impact in our customer experience at all. The transition was seamless, our customer satisfaction has increased and it has also allowed our business to focus on other key areas, without needing to worry (daily!) about managing our own dispatch and delivery. A 5* service that we can thoroughly recommend! Anand, Managing Director, Bristol CBD

Barry and the team at Fulfilment Matters have been superb. After being hugely let down by a previous fulfilment provider, we were in a tough situation and needed a smooth and reliable transition to a new fulfilment centre for our online poster store MES Posters. Fulfilment Matters came to the rescue and have gone above and beyond. The service and support we have received has been nothing but excellent. For any e-commerce brands looking to outsource your fulfilment to focus on your core business whilst maintaining high delivery standards, Fulfilment Matters is certainly the place to go.

We have used fulfilment matters over many years and they have always been great in all elements of all the jobs we have placed with them. From the initial briefing through to the fulfilment and post analysis they understand all elements of the project and I would highly recommend using these guys for any fulfilment project you may have.

We at LLCUK have been working with Barry at Fulfilment Matters for over a decade now. We would highly recommend using them for any of your fulfilment and/or logistical needs. Very professional and friendly team.

had a chance to cooperate with them and all went fine. Very responsive and proactive. Thanks

We have received excellent service from Fulfilment Matters over the last 2 years of using them for holding our stock and fulfilling customer orders.

Fulfilment Matters and Barry and his team really care about the customer and always look to put them first, they are very responsive to queries and questions and I would highly recommend using them.