Reviews

Fulfilment Matters has stored and shipped the products I design and sell on my e-commerce store for over 5 years. I have them manufacturered & delivered straight to the warehouse. Any products on pre-order are shipped out in large numbers straight away, then daily orders are automatically sent from my Shopify store to their system, packed and shipped Monday-Friday. They ship internationally, do packaging, paperwork and returns too. They do a great job. But the thing you'll find most important is the people there. Barry and his team are amazing people who care. They are willing to talk, meet up and think up new ways to do things that works for you and business. I'm so glad to have found them. And I'll work with them on anything I can.

Fulfilment Matters and Barry and his team really care about the customer and always look to put them first, they are very responsive to queries and questions and I would highly recommend using them.

I have been working with Fulfilment Matters for a few years now, and they have been consistently fantastic. Very professional, in tune with their customers and so efficient! They'll always look for the right solution to suit their customers' needs, and have been a great help and support over the years.

Our business Bristol CBD (the UK's most 'Trusted' CBD brand according to Trustpilot) made a decision (on the back of multiple referrals!) to outsource our dispatch / delivery service to Fulfilment Matters earlier this year...I can whole heartedly say that this has been one of the key driving factors that has helped us to continue scaling our services and output 👍 The service that we have received from Barry, Monica (dedicated Account Manager), Adam (Technical Support) & the wider teams on site has been exceptional. The level of care, attention to detail and transparency has been overwhelmingly positive. Our systems are technically complex (numerous digital systems & 50+ SKU's), so when we first proposed outsourcing as an option we made sure that in our screening process of speaking to fulfilment centres / businesses, that we partnered with a business that offered support in managing our technical integrations, and one that could scale as we scaled. Upon a site visit, we were met with positivity and clarity on processes. The staff onsite have great aptitude and diligence, and the overall business attitude towards 'looking after their staff' matched our values harmoniously! The service that Fulfilment Matters offers is not only of the highest standard, but crucially, there has been no negative impact in our customer experience at all. The transition was seamless, our customer satisfaction has increased and it has also allowed our business to focus on other key areas, without needing to worry (daily!) about managing our own dispatch and delivery. A 5* service that we can thoroughly recommend! Anand, Managing Director, Bristol CBD

Barry and the team at Fulfillment Matters are fantastic partners and have been consistently for many years. They are experts at what they do, super realiable, always postive and keen to please. I have no hesitation in recommending them.

We have been working with Fulfilment Matters for over 2 years, and we have always found them to be professional, responsive and very friendly to work with. We value the business relationship we have with them.

We (Bristol CBD) have been using Fulfillment Matters services for a few months now and we have been extremely satisfied with the services so far. They are a very proactive team of lovely people who really take great care and go above and beyond the call of duty. Our customer complaints from missing parcels are now non existent. Thanks guys!

We have been working with Fulfilment Matters for a few months now and have had a very positive experience with them. The MD has helped us to integrate our business seamlessly. We have seen our returns drop dramatically and our processing/dispatch times have improved, leading to improved customer satisfaction. Excited to continue our partnership!

Great team to work with - didn't want to stop using their fulfilment service but unfortunately we encountered a few supplier problems. Very friendly, happy to help and packaged our (glass) products very safely.