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Fulfilment Matters Google Reviews

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Great team to work with - didn't want to stop using their fulfilment service but unfortunately we encountered a few supplier problems. Very friendly, happy to help and packaged our (glass) products very safely.

Gabriella Block Avatar Gabriella Block
24 June 2022

Our business Bristol CBD (the UK's most 'Trusted' CBD brand according to Trustpilot) made a decision (on the back of multiple referrals!) to outsource our dispatch / delivery service to Fulfilment Matters earlier this year...I can whole heartedly say that this has been one of the key driving factors that has helped us to continue scaling our services and output 👍 The service that we have received from Barry, Monica (dedicated Account Manager), Adam (Technical Support) & the wider teams on site has been exceptional. The level of care, attention to detail and transparency has been overwhelmingly positive. Our systems are technically complex (numerous digital systems & 50+ SKU's), so when we first proposed outsourcing as an option we made sure that in our screening process of speaking to fulfilment centres / businesses, that we partnered with a business that offered support in managing our technical integrations, and one that could scale as we scaled. Upon a site visit, we were met with positivity and clarity on processes. The staff onsite have great aptitude and diligence, and the overall business attitude towards 'looking after their staff' matched our values harmoniously! The service that Fulfilment Matters offers is not only of the highest standard, but crucially, there has been no negative impact in our customer experience at all. The transition was seamless, our customer satisfaction has increased and it has also allowed our business to focus on other key areas, without needing to worry (daily!) about managing our own dispatch and delivery. A 5* service that we can thoroughly recommend! Anand, Managing Director, Bristol CBD

Anand Mavani Avatar Anand Mavani
24 June 2022

had a chance to cooperate with them and all went fine. Very responsive and proactive. Thanks

Cihan Davutoglu Avatar Cihan Davutoglu
24 June 2022

Brilliant service by a brilliant team that cares for our e-com and retail customers as if they were their own. Barry and all team have always been proactive and responsive, with an eye to detail, informative and transparent, very helpful and professional at all times. A highly reliable and valuable partner and a true joy to work together. Very glad we have found them

isabella sakarellou Avatar isabella sakarellou
10 August 2022

We have been working with Fulfilment Matters for a few months now and have had a very positive experience with them. The MD has helped us to integrate our business seamlessly. We have seen our returns drop dramatically and our processing/dispatch times have improved, leading to improved customer satisfaction. Excited to continue our partnership!

W Barratt Avatar W Barratt
24 June 2022

Barry has been a pleasure to work with, if you're looking for order fulfilment in the UK you should use these guys!

andrew race Avatar andrew race
17 August 2022

Very professional company. Always helpful and trying to solve my problems. Great prices too. Their IT support integratet my system to theirs, to automate most tasks.

Loyd Arve Nornes Avatar Loyd Arve Nornes
24 June 2022

Absolutely brilliant service from FM! Nothing ever a problem, great to work with .

Jask Games Avatar Jask Games
24 June 2022

Fulfilment Matters handled the delivery for our recent Kickstarter campaign and we couldn't be happier with the service we received from Barry and the team. Extremely professional, and very responsive, we've been hearing from lots of happy customers and we won't hesitate to recommend them. Take the hassle out of your fulfilment needs and let them do what they do best, you won't regret it!

Trevor Jayakody Avatar Trevor Jayakody
24 June 2022
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Our team has over 30 years of collective experience in fulfilment services. Take a look at our testimonials and see what we can do for you.

Get in touch: 01296 531600 Monday – Friday 8.30am – 5.00pm