Fulfilment Matters is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of our data processing practices.
We do not share any personal data with anyone. The sole purpose of keeping any personal data that you provide on our website is for the purpose of contacting you to offer our assistance.
WHO WE ARE?
Fulfilment Matters Limited, Unit 1 Stocklake Park Industrial Estate, Farmbrough Close, Aylesbury, HP20 1DQ
Telephone: 01296 531600
WHAT PERSONAL DATA DO WE COLLECT AND WHY DO WE COLLECT IT?
We collect data from users and site visitors. This may include personal data, such as name, email address, telephone number and technical data, such as information about cookies.
Any personal data collected and retained through question/contact forms is used solely for contacting you back and answering your questions about one of the services that we offer. We may keep your data for a period of time that is required to address your initial request or to deliver our service and convey business arrangements with you.
We collect anonymous data of IP addresses of visitors. An IP address is used to identify the country, city and network from which a computer is connecting to the internet. We analyse the IP address of website visitors to improve the website operation and detect spam.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Order fulfilment data, by necessity, will need to be passed on to our carriers. We also use a third-party Warehouse Management System who may have access to our fulfilment system. In these cases, we always ensure the integrity and GDPR compliance of these companies. More information regarding these service providers are available upon request.
HOW LONG DO WE RETAIN YOUR DATA?
We keep contact form entries for six months and analytics records for 24 months.
WHAT RIGHTS DO YOU HAVE OVER YOUR DATA?
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. You can email your request to firstname.lastname@example.org. This does not include any data we are obliged to keep for administrative or legal purposes.