Fulfilment Matters for Efficient E-commerce
As soon as your customer has completed their online order, they are keen to get their hands on the goods. You’ve made the sale, but now you have to meet expectations.
When your company first launched, it may have been easy and exciting to immediately package each order and pop out to the Post Office. As the business grows, the novelty soon wears off. How can you juggle orders and deliveries, whilst answering queries, keeping records and not letting your marketing slide?
As a Kickstarter with the potential to grow, or a brand that has gathered such pace that you’ve out-grown the spare room, Fulfilment Matters has the solution. Our comprehensive fulfilment services for e-commerce, along with our dedicated Account Managers, free up your time to focus on customer service and product development.
Eliminating the stress of E-commerce Fulfilment
With a supportive team, that much-needed space and a Warehouse Management System, Fulfilment Matters will help you grow. Regard us as your reliable partner. We’ll treat your products with respect, as we undertake pick and pack fulfilment with confidence and accuracy.
Fulfilment services for e-commerce have never been easier. Simply send your orders to our Warehouse Management System, or your file to our SFTP each day.
We offer cost-effective delivery within the UK using DPD, Hermes, APC, and Royal Mail. As part of the B2C Europe (www.b2ceurope.eu) we also offer competitively priced global distribution.
Your customers expect to receive e-commerce goods in immaculate condition. Damage minimisation is achieved when all goods are properly stored in a dry and clean location. At the end of each day, our fulfilment warehouse is securely locked and we offer additional secure storage for electronic and other high value items.
With a Warehouse Management System in place, we know exactly what stock is required and will ensure that it is correctly picked. We organise goods in our warehouse to ensure that each and every order can be efficiently and accurately collated, packaged and dispatched.
Customers have a right to return goods bought online, even if they aren’t faulty or damaged. Managing returns is another e-commerce fulfilment service offered by our team. All returned items will be stored for an agreed period of time. We will keep you informed of returns received and will carefully inspect them in order to determine whether the items are suitable for resale, repair or recycling.