Introduction

Introduction Aftercare is one of the unique tools we offer to our customers to enhance their consumers’ post purchase experience. It’s essentially a branded tracking page which allows customers to track orders, manage returns and self-serve common issues like editing shipping addresses. There are 3 key areas on our portal which you need to complete […]

Connecting Your Store

Importance Notice: If you are not comfortable altering HTML code then please do contact us for help and we can arrange for out IT to help via a screen share/remote connection. Shopify In Shopify click Settings > Go to Notifications > Click Customer notifications Click Order Confirmation > then go to Edit Code Click inside […]

Aftercare Features

Features Cancel Order – explained in the Settings/Aftercare tab. Edit Shipping Address – explained in the Settings/Aftercare tab. Hold Orders – explained in the Settings/Aftercare tab. Track orders – Once the order has been shipped the customer will be able to track their order by clicking ‘Track my delivery’ on their Aftercare page. Report an order […]

Settings / Aftercare

To access this menu go to Settings > Aftercare and toggle on and off which features you would like your customers to have access to. Cancel Order (Shopify Only) – Whilst orders are in the Processing or On Hold status, customers can cancel their order on Shopify. Please note, the refund will still need to be […]

Settings / Branding

To set up your branded aftercare please follow these steps:- In the portal go to Settings > Branding Select font style from dropdown menu To select the colour of the ‘Submit’ box input Colour (Hex Code). Choose Logo by clicking the ‘choose file’ button Choose Favicon by clicking the ‘choose file’ button Choose Banner Image […]

Settings / Returns

To access this menu go to Settings > Returns. 1. What should we do with your damaged returns? You have 2 options:- Keep them or Discard them.                                        2. Which return options should be available to your […]